DISCLAIMER: Once the package leaves our warehouse it becomes a property of the shipping company (USPS or UPS). Atwood Industries is not responsible for any shipping issues as delivery delays, missing or damaged packages. We do not control these carriers nor do we have any special privileges, information, or "ins". Please understand we are not able to provide any more information than provided by your tracking information, nor are we able to control, manage or change how packages are handled by the carrier after pickup from our facility, during transit, as well as delivery. In the event you are unable to locate your delivery please contact the carrier first as they are best able to help you. Please contact carrier for any issues related to your shipment. If you received a product that is damaged upon arrival please send us an email with photos of the product and packaging to atwoodindustries.bruce@gmail.com.

 

DOMESTIC SHIPPING POLICY:

 

Shipment processing time

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All orders are processed within 0 - 3 business days. Pre-orders in 1 - 3 weeks. Orders are not shipped or delivered on weekends or holidays. Which means paying for fast shipping (Priority mail, UPS) will not get your order shipped out faster.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. 

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Shipping rates & delivery estimates

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Shipping charges for your order will be calculated and displayed at checkout.

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Rates may change without notice.

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Delivery delays can occasionally occur.

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Shipment to P.O. boxes or APO/FPO addresses not advised.

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Atwood Industries ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

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Shipment confirmation & Order tracking

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You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

NOTES:
1. We are not responsible if the package is not delivered in the guaranteed shipping times as it may take 8-10 business days to process the order. We cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1.800.ASK.USPS).


All of our shipments include Tracking Number. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact USPS (Call 1.800.ASK.USPS) in order to investigate this issue. We will not be responsible for packages where tracking information that states the package has been delivered to your order address. 

We'll be able to file a missing mail claim only if you provide an official letter from USPS that the package was not delivered or a police report showing that your package was stolen.

USPS will not start a claim process if we will not be able to provide any supportive documentation.

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Damages

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If you received your order damaged, please contact us to resolve the issue.

Please save all packaging materials and damaged goods before contacting us.

INTERNATIONAL SHIPPING POLICY:

Shipping rates & delivery estimates

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Shipping charges for your order will be calculated and displayed at checkout.

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Rates may change without notice.

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Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

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You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

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Customs, Duties and Taxes

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Atwood Industries is NOT responsible for duties on imported goods. Due to the complexity of international laws and taxes, we do not include those fees in orders. You are responsible for any local customs and duties on your order. We are required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused or undelivered due to incorrect / incomplete address, then you are responsible for the original shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.

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Damages

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If you received your order damaged, please contact us to resolve the issue.

Please save all packaging materials and damaged goods before contacting us.

Returns Policy

We do not accept returns or exchanges on ANY items.  

 

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